@import "https://fonts.googleapis.com/css2?family=Inter:wght@300;400;500;600;700;800&display=swap";:root{--bg-primary:#0d1117;--bg-secondary:#161b22;--bg-card:#1c2128;--bg-hover:#21262d;--border:#30363d;--border-light:#21262d;--text-primary:#e6edf3;--text-secondary:#8b949e;--text-muted:#484f58;--brand:#1f4e79;--brand-light:#2e75b6;--brand-accent:#4da6ff;--open:#f85149;--in-progress:#d29922;--pending:#a371f7;--escalated:#fd7e14;--resolved:#3fb950;--closed:#8b949e;--low:#3fb950;--medium:#d29922;--high:#fd7e14;--critical:#f85149;--arcotel:#1a5276;--radius:8px;--radius-lg:12px;--shadow:0 4px 20px #0006;--transition:all .2s ease}*{box-sizing:border-box;margin:0;padding:0}body{background:var(--bg-primary);color:var(--text-primary);min-height:100vh;font-family:Inter,-apple-system,sans-serif;font-size:14px;line-height:1.6}a{color:var(--brand-accent);text-decoration:none}a:hover{text-decoration:underline}.app-layout{min-height:100vh;display:flex}.sidebar{background:var(--bg-secondary);border-right:1px solid var(--border);z-index:100;flex-direction:column;width:240px;display:flex;position:fixed;top:0;bottom:0;left:0}.sidebar-logo{border-bottom:1px solid var(--border);align-items:center;gap:10px;padding:16px;display:flex}.sidebar-logo h1{color:var(--brand-accent);letter-spacing:-.3px;font-size:14px;font-weight:700;line-height:1.2}.sidebar-logo p{color:var(--text-muted);margin-top:2px;font-size:10px}.sidebar-nav{flex:1;padding:12px 8px;overflow-y:auto}.nav-section-label{color:var(--text-muted);text-transform:uppercase;letter-spacing:1px;padding:8px 8px 4px;font-size:10px;font-weight:600}.nav-item{border-radius:var(--radius);cursor:pointer;color:var(--text-secondary);transition:var(--transition);text-align:left;background:0 0;border:none;align-items:center;gap:10px;width:100%;margin-bottom:2px;padding:8px 10px;font-size:13px;font-weight:500;display:flex}.nav-item:hover{background:var(--bg-hover);color:var(--text-primary)}.nav-item.active{color:var(--brand-accent);background:#4da6ff26}.nav-item .nav-icon{flex-shrink:0;width:18px;height:18px}.nav-badge{background:var(--critical);color:#fff;text-align:center;border-radius:10px;min-width:18px;margin-left:auto;padding:1px 6px;font-size:10px;font-weight:700}.main-content{flex-direction:column;flex:1;min-height:100vh;margin-left:240px;display:flex}.topbar{background:var(--bg-secondary);border-bottom:1px solid var(--border);z-index:50;justify-content:space-between;align-items:center;padding:12px 24px;display:flex;position:sticky;top:0}.topbar-title{font-size:16px;font-weight:600}.topbar-actions{align-items:center;gap:10px;display:flex}.page-content{flex:1;padding:24px}.card{background:var(--bg-card);border:1px solid var(--border);border-radius:var(--radius-lg);transition:var(--transition);padding:20px}.card:hover{border-color:var(--border-light)}.card-header{justify-content:space-between;align-items:center;margin-bottom:16px;display:flex}.card-title{font-size:14px;font-weight:600}.stats-grid{grid-template-columns:repeat(auto-fill,minmax(180px,1fr));gap:16px;margin-bottom:24px;display:grid}.stat-card{background:var(--bg-card);border:1px solid var(--border);border-radius:var(--radius-lg);transition:var(--transition);padding:16px 20px;position:relative;overflow:hidden}.stat-card:before{content:"";height:3px;position:absolute;top:0;left:0;right:0}.stat-card.open:before{background:var(--open)}.stat-card.progress:before{background:var(--in-progress)}.stat-card.escalated:before{background:var(--escalated)}.stat-card.resolved:before{background:var(--resolved)}.stat-card.sla:before{background:var(--critical)}.stat-card.arcotel:before{background:var(--brand-accent)}.stat-value{margin-bottom:4px;font-size:28px;font-weight:800}.stat-label{color:var(--text-secondary);font-size:12px;font-weight:500}.stat-icon{opacity:.15;width:32px;height:32px;position:absolute;top:16px;right:16px}.btn{border-radius:var(--radius);cursor:pointer;transition:var(--transition);white-space:nowrap;border:none;align-items:center;gap:6px;padding:7px 14px;font-size:13px;font-weight:500;display:inline-flex}.btn-primary{background:var(--brand-light);color:#fff}.btn-primary:hover{background:var(--brand-accent)}.btn-danger{color:var(--open);background:#f8514926;border:1px solid #f851494d}.btn-danger:hover{background:#f8514940}.btn-success{color:var(--resolved);background:#3fb95026;border:1px solid #3fb9504d}.btn-success:hover{background:#3fb95040}.btn-warning{color:var(--escalated);background:#fd7e1426;border:1px solid #fd7e144d}.btn-warning:hover{background:#fd7e1440}.btn-ghost{color:var(--text-secondary);border:1px solid var(--border);background:0 0}.btn-ghost:hover{background:var(--bg-hover);color:var(--text-primary)}.btn-sm{padding:4px 10px;font-size:12px}.btn-lg{padding:10px 20px;font-size:14px}.badge{letter-spacing:.3px;border-radius:20px;align-items:center;padding:2px 8px;font-size:11px;font-weight:600;display:inline-flex}.badge-open{color:var(--open);background:#f8514926}.badge-in_progress{color:var(--in-progress);background:#d2992226}.badge-pending{color:var(--pending);background:#a371f726}.badge-escalated{color:var(--escalated);background:#fd7e1426}.badge-resolved{color:var(--resolved);background:#3fb95026}.badge-closed{color:var(--closed);background:#8b949e26}.badge-low{color:var(--low);background:#3fb95026}.badge-medium{color:var(--medium);background:#d2992226}.badge-high{color:var(--high);background:#fd7e1426}.badge-critical{color:var(--critical);background:#f8514926}.badge-n1{color:#4da6ff;background:#4da6ff1a}.badge-n2{color:var(--medium);background:#d2992226}.badge-n3{color:var(--escalated);background:#fd7e1426}.badge-mgmt{color:var(--critical);background:#f8514926}.data-table-wrap{-webkit-overflow-scrolling:touch;width:100%;overflow-x:auto}.data-table{border-collapse:collapse;width:100%;min-width:1100px;font-size:13px}.data-table th{text-align:left;border-bottom:1px solid var(--border);color:var(--text-secondary);text-transform:uppercase;letter-spacing:.5px;white-space:nowrap;background:var(--bg-secondary);padding:10px 14px;font-size:11px;font-weight:600}.data-table td{border-bottom:1px solid var(--border-light);vertical-align:middle;padding:11px 14px}.data-table tr:hover td{background:var(--bg-hover);cursor:pointer}.data-table .ticket-number{color:var(--brand-accent);font-family:Courier New,monospace;font-size:12px;font-weight:600}.sla-indicator{align-items:center;gap:6px;font-size:12px;display:flex}.sla-dot{border-radius:50%;flex-shrink:0;width:8px;height:8px}.sla-ok{background:var(--resolved)}.sla-warn{background:var(--in-progress);animation:1.5s infinite pulse}.sla-breach{background:var(--critical);animation:.8s infinite pulse}@keyframes pulse{0%,to{opacity:1}50%{opacity:.4}}.form-group{margin-bottom:16px}.form-label{color:var(--text-secondary);text-transform:uppercase;letter-spacing:.5px;margin-bottom:6px;font-size:12px;font-weight:600;display:block}.form-control{background:var(--bg-secondary);border:1px solid var(--border);border-radius:var(--radius);width:100%;color:var(--text-primary);transition:var(--transition);outline:none;padding:8px 12px;font-family:Inter,sans-serif;font-size:13px}.form-control:focus{border-color:var(--brand-accent);box-shadow:0 0 0 3px #4da6ff1a}.form-control::placeholder{color:var(--text-muted)}select.form-control{cursor:pointer}textarea.form-control{resize:vertical;min-height:80px}.form-grid{gap:16px;display:grid}.form-grid-2{grid-template-columns:1fr 1fr}.form-grid-3{grid-template-columns:1fr 1fr 1fr}.modal-overlay{-webkit-backdrop-filter:blur(4px);backdrop-filter:blur(4px);z-index:1000;background:#000000b3;justify-content:center;align-items:center;padding:20px;animation:.15s fadeIn;display:flex;position:fixed;top:0;bottom:0;left:0;right:0}@keyframes fadeIn{0%{opacity:0}to{opacity:1}}.modal{background:var(--bg-card);border:1px solid var(--border);border-radius:var(--radius-lg);width:100%;max-width:640px;max-height:90vh;animation:.2s slideUp;overflow-y:auto}@keyframes slideUp{0%{opacity:0;transform:translateY(20px)}to{opacity:1;transform:translateY(0)}}.modal-header{border-bottom:1px solid var(--border);justify-content:space-between;align-items:center;padding:20px 24px 16px;display:flex}.modal-title{font-size:16px;font-weight:700}.modal-body{padding:20px 24px}.modal-footer{border-top:1px solid var(--border);justify-content:flex-end;gap:10px;padding:16px 24px 20px;display:flex}.timeline{padding-left:28px;position:relative}.timeline:before{content:"";background:var(--border);width:2px;position:absolute;top:0;bottom:0;left:10px}.timeline-item{margin-bottom:16px;position:relative}.timeline-dot{border:2px solid var(--bg-card);border-radius:50%;width:14px;height:14px;position:absolute;top:6px;left:-22px}.timeline-dot.created{background:var(--brand-accent)}.timeline-dot.comment{background:var(--text-secondary)}.timeline-dot.escalation{background:var(--escalated)}.timeline-dot.resolved{background:var(--resolved)}.timeline-dot.closed{background:var(--closed)}.timeline-content{background:var(--bg-secondary);border:1px solid var(--border);border-radius:var(--radius);padding:12px 14px}.timeline-meta{color:var(--text-muted);align-items:center;gap:8px;margin-bottom:6px;font-size:11px;display:flex}.timeline-actor{color:var(--brand-accent);font-weight:600}.timeline-text{color:var(--text-secondary);white-space:pre-wrap;font-size:13px}.internal-note{border-left:3px solid var(--medium);background:#d299220d}.filter-bar{flex-wrap:wrap;align-items:center;gap:10px;margin-bottom:16px;display:flex}.search-input{background:var(--bg-secondary);border:1px solid var(--border);border-radius:var(--radius);color:var(--text-primary);outline:none;width:100%;min-width:240px;max-width:400px;padding:7px 12px 7px 34px;font-size:13px;position:relative}.search-wrap{flex:auto;position:relative}.search-icon{color:var(--text-muted);width:16px;height:16px;position:absolute;top:50%;left:10px;transform:translateY(-50%)}.arcotel-header{border-radius:var(--radius-lg);background:linear-gradient(135deg,#1a3a5c 0%,#1f4e79 100%);border:1px solid #4da6ff33;align-items:center;gap:16px;margin-bottom:20px;padding:20px 24px;display:flex}.arcotel-logo-text{color:#fff;letter-spacing:2px;font-size:22px;font-weight:800}.arcotel-subtitle{color:#ffffffb3;font-size:12px}.report-card{background:var(--bg-card);border:1px solid var(--border);border-radius:var(--radius-lg);transition:var(--transition);cursor:pointer;justify-content:space-between;align-items:center;padding:16px 20px;display:flex}.report-card:hover{border-color:var(--brand-accent);background:var(--bg-hover)}.report-card-icon{width:40px;height:40px;color:var(--brand-accent);background:#4da6ff1a;border-radius:8px;flex-shrink:0;justify-content:center;align-items:center;display:flex}.empty-state{text-align:center;color:var(--text-muted);padding:48px 20px}.empty-state svg{opacity:.4;width:48px;height:48px;margin-bottom:12px}.empty-state p{font-size:14px}.divider{border:none;border-top:1px solid var(--border);margin:20px 0}.text-danger{color:var(--critical)}.text-success{color:var(--resolved)}.text-warning{color:var(--in-progress)}.text-muted{color:var(--text-muted)}.truncate{text-overflow:ellipsis;white-space:nowrap;overflow:hidden}@media (max-width:768px){.sidebar{transform:translate(-100%)}.main-content{margin-left:0}.form-grid-2,.form-grid-3{grid-template-columns:1fr}.stats-grid{grid-template-columns:1fr 1fr}}::-webkit-scrollbar{width:6px;height:6px}::-webkit-scrollbar-track{background:var(--bg-primary)}::-webkit-scrollbar-thumb{background:var(--border);border-radius:3px}::-webkit-scrollbar-thumb:hover{background:var(--text-muted)}